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WebOct 10, 2024 · To update the CA ARCserve Backup database with the new login credentials, do the following: 1. Open the Backup Manager and click the Source tab. The backup … WebAgent Desktop Login ... Username: WebNov 9, 2024 · Finesse Agent Chat and Email. 11-09-2024 11:52 AM - edited ‎03-14-2024 05:42 PM. I have integraded the SocialMinter with UCCX 10.6. I believe all the configuration are completed correctely but the agent status for chat and email is grayed out and shows Not ready for chat and email. Please see the attached screenshots. bufsd right path learning